---
title: Account Management
description: Manage your subscription, view usage statistics, and access billing information
---

# Account Management

This section covers everything related to your Wing Tools account, subscription, and billing.

## Your Dashboard

The dashboard is your central hub for account management.

### Accessing the Dashboard

1. Log in to Wing Tools
2. Click your name/email in the top navigation
3. Select **Dashboard** from the dropdown

<!-- SCREENSHOT: Dashboard overview -->

### Dashboard Overview

Your dashboard displays:

**Account Summary**:

- Current tier (Free, Basic, Premium, or Pro)
- Account email and verification status
- Member since date

**Quick Actions**:

- Manage subscription
- Account settings

## Managing Your Subscription

### Viewing Subscription Details

From your dashboard, click **Subscription** to see:

**Current Plan**:

- Tier name and description
- Billing amount and currency
- Billing period (monthly, semi-annual, annual)
- Next billing date

**Billing History**:

- Past invoices and receipts
- Payment status
- Download invoice PDFs

### Upgrading Your Subscription

#### From Free to Premium

1. Navigate to **Dashboard** → **Subscription**
2. Click **Upgrade to Premium**
3. Select billing period:
   - Monthly
   - Semi-annual
   - Annual
4. Click **Continue to Payment**
5. Enter payment details in Stripe Checkout
6. Complete purchase

Premium features activate immediately after successful payment.

#### Changing Billing Period

To switch between monthly, semi-annual, or annual billing:

1. Navigate to **Subscription** page
2. Click **Change Billing Period**
3. Select new period
4. Review prorated charges/credits
5. Confirm change

**Prorating**: If you switch from monthly to annual mid-month, you'll receive credit for unused monthly time applied to the annual subscription.

### Downgrading Your Subscription

#### From Premium to Free

1. Navigate to **Subscription** page
2. Click **Cancel Subscription**
3. Select **Downgrade to Free** option
4. Confirm cancellation
5. Premium features remain active until end of current billing period

### Cancelling Your Subscription

1. Navigate to your **Account** page
2. Click **Cancel Subscription** (or **Cancel & Get Full Refund** if within 14 days)
3. Select a cancellation reason from the dropdown
4. Optionally provide additional feedback
5. Click **Continue**, then confirm on the next step

### 14-Day Refund Guarantee

If you cancel within **14 days** of your subscription start date, you'll see a green **Cancel & Get Full Refund** button on your Account page. Clicking it will:

- Cancel your subscription immediately
- Issue a full refund to your original payment method (appears within 5-10 business days)
- Refund unused AI credits purchased within their own 14-day window (pro-rated based on remaining credits)
- Downgrade your account to the free tier immediately

This applies to both recurring subscriptions and prepaid plans.

### Cancellation After 14 Days

After the 14-day refund window:

- **Cancellation takes effect** at the end of your current billing period
- You retain full access to paid features until then
- You will not be charged again
- **No refunds** are issued for partial periods

### Re-activation

You can re-subscribe at any time to restore paid features. Each new subscription has its own 14-day refund window.

## Usage Statistics

### Understanding Your Usage

Wing Tools tracks several usage metrics to help you stay within tier limits.

#### Daily Upload Limit

| Tier    | Daily Uploads | Reset Time   |
| ------- | ------------- | ------------ |
| Free    | 5             | Midnight UTC |
| Premium | 100           | Midnight UTC |
| Pro     | 1000          | Midnight UTC |

**Viewing current usage**:
Dashboard shows "Uploads Today: X / Y"

**When you hit the limit**:

- Upload attempts return "Rate limit exceeded" error
- Limit resets at midnight UTC
- Upgrade to higher tier for more uploads

#### Monthly Usage History

Premium and Pro users can view detailed monthly statistics.

Access from: Dashboard → **Usage Statistics**

## Billing and Invoices

### Payment Methods

Wing Tools uses Stripe for secure payment processing.

**Accepted payment methods**:

- Credit cards: Visa, Mastercard, American Express, Discover
- Debit cards
- SEPA Direct Debit (Europe)
- Google Pay, Apple Pay (where available)

### Updating Payment Method

1. Navigate to **Subscription** page
2. Click **Update Payment Method**
3. You'll be redirected to Stripe Customer Portal
4. Update card details
5. Click **Save** and return to Wing Tools

Changes take effect immediately for future billings.

### Billing Address

**Required for invoicing**:

- Full name
- Street address
- City, postal code
- Country

**To update billing address**:

1. Navigate to **Account Settings**
2. Click **Billing Address**
3. Update address fields
4. Click **Save**

Address changes apply to future invoices immediately.

### Viewing and Downloading Invoices

All invoices are available in your account:

1. Navigate to **Subscription** → **Billing History**
2. View list of all invoices with:
   - Invoice number
   - Date issued
   - Amount and status
   - Download link

**Downloading invoices**:

- Click **Download PDF** next to any invoice
- PDF includes:
  - Invoice number and date
  - Billing address
  - Line items (subscription description, period)
  - Amount, currency, payment method
  - Payment status

Invoices are generated using InvoiceNinja for compliance with European tax regulations.

### Failed Payments

If a payment fails:

1. **Immediate notification**: Email sent to your account email
2. **Retry attempts**: Stripe automatically retries up to 3 times
3. **Grace period**: 7 days to update payment method
4. **Downgrade warning**: After 7 days, account downgrades to Free tier

**To resolve failed payment**:

1. Check email for payment failure notification
2. Log in to Wing Tools
3. Navigate to **Subscription**
4. Click **Update Payment Method**
5. Enter valid payment details
6. Stripe will retry charge immediately

### Tax and VAT

**European Union customers**:

- VAT automatically calculated based on billing country
- VAT ID field available for business customers
- Invoice shows VAT amount and rate

**Non-EU customers**:

- Prices shown exclude tax
- Local taxes may apply based on your country

**Business/VAT customers**:

1. Navigate to **Account Settings** → **Billing Information**
2. Enter VAT ID
3. Click **Validate**
4. Invoices will show VAT reverse charge (if applicable)

## Account Settings

### Password Management

#### Changing Your Password

1. Navigate to **Account Settings** → **Password**
2. Enter current password
3. Enter new password
4. Confirm new password
5. Click **Update Password**

**Password requirements**:

- Minimum 8 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- At least one special character recommended

#### Forgot Password

If you've forgotten your password:

1. Go to login page
2. Click **Forgot Password?**
3. Enter your email address
4. Check email for reset link
5. Click link and enter new password
6. Password resets immediately

**Security notes**:

- Reset links expire after 1 hour
- Only the most recent reset link is valid
- Password is hashed with bcrypt (cannot be recovered, only reset)

### Account Deletion

To permanently delete your account contact the support.

## Support and Help

### Getting Support

Support availability depends on your tier:

| Tier    | Support Channel        | Average Response Time |
| ------- | ---------------------- | --------------------- |
| Free    | Documentation, FAQ     | Self-service          |
| Premium | Email support          | 24-48 hours           |
| Pro     | Priority email support | 12-24 hours           |

### Contacting Support (Premium/Pro)

Easiest way for you and us if you click the "Report an Issue" button right in the view that you have currently open. This will include all relevant context information for the support engineer, including your current configuration.

To manually create a ticket:

1. Navigate to **Dashboard** → **Support**
2. Click **Create Support Ticket**
3. Fill in ticket form:
   - Subject
   - Category (billing, technical, feature request)
   - Description
   - Attach files (optional)
4. Click **Submit Ticket**

**What to include in technical support requests**:

- Snapshot file (if upload failed)
- Error message (exact text)
- Browser and version
- Steps to reproduce issue
- Expected vs. actual behavior

### Viewing Support Tickets

Track your support requests:

1. Navigate to **My Tickets** in the navigation bar
2. View all tickets with:
   - Ticket number
   - Status (open, in progress, resolved)
   - Created date
   - Last updated
3. Click ticket to view conversation

### Self-Service Resources

Before contacting support, try these resources:

- **[User Manual](index.md)**: Comprehensive documentation
- **[Reference](09-reference.md)**: Troubleshooting guide
- **[Audio Engineer Guide](08-audio-engineer-guide.md)**: Best practices

## Next Steps

- **[Audio Engineer Guide](08-audio-engineer-guide.md)**: Optimize your Wing console workflow
- **[Reference](09-reference.md)**: Complete feature reference and troubleshooting

---

**Need help with billing?** Email support@theta-tontechnik.de (Premium/Pro) or consult the documentation (Free).